How In-Person, Telehealth Care Access Hybrid Promoted Health Equity

While the COVID-19 pandemic forced other healthcare organizations to spend March and April shuttering their doors and transitioning to telehealth care access options, Cahaba Medical Care in Alabama was doing the opposite

The federally qualified health center (FQHC) with ten clinics, a fleet of school-based providers, and two community-based centers in the Birmingham area knew that in order to promote health equity, they couldn’t shut down completely.

Of course, telehealth gained international notoriety during the pandemic for helping to connect patients to care during strict stay-at-home orders. It helped Cahaba in this way, too. But leadership also knew that telehealth care access couldn’t tell the whole story for every patient.